Paying for your bookings

How you pay

• When you book. Where the studio takes card payments online, the last step of a booking is the payment (see Book a room). If free cancellation is already over for that time, or the studio has none, you pay now. If it is still ahead, nothing is charged today: the summary says when your card will be charged.
• With your saved card. If you have one, the payment step offers to use it, or Use a different card.
• A balance later. Where the studio takes card payments online, a booking that still owes money, with no scheduled charge that covers it and not on a daily or weekly bill, shows Pay your balance on its page: pay with your saved card, or enter a card.
• A payment link. The studio can text or email you a link to a page, Pay this session. Whoever has the link can pay it, and paying there doesn’t save the card.
• At the studio. At a studio that doesn’t take card payments online, booking has no payment step: you pay the studio the way it asks, and it records the payment. From the day of the session, your Home lists what you still owe there as To pay at the studio.

Your saved card

When you save a card, you tick an authorization for that studio. It covers your bookings, the fees its cancellation policy sets and adjustments to your bookings, until you remove the card. At some studios, it covers only the booking or series you are paying for: the text beside the box says which. A booking charged later, and a weekly series, always save your card. A booking paid right away saves it too, except at those studios, where you can tick Save this card to my profile for faster future bookings at this studio.

You keep one saved card for every studio you book with, under Payment method on your account (see Your account and signing in). Update card replaces it everywhere, scheduled charges included. You can’t use Remove card while you owe a studio money, while a charge is scheduled on the card, or while it pays a daily or weekly bill.

When your card is charged

• A single booking: at the end of booking if free cancellation is already over or the studio has none; otherwise when it ends, which the summary shows. Charges go out once an hour, so expect it within the hour after that time.
• A weekly series: each week is its own charge, made at the later of two moments: when that week’s free cancellation ends, and a lead time before it starts that the studio sets (36 hours by default). A week already due when you book is charged then.
• Paying early: on a booking whose charge is scheduled, Pay now instead pays it now. The confirmation names the amount and the card first, and your payment replaces the scheduled one.
• Daily or weekly billing: if the studio bills you this way, nothing is charged when you book. Your bookings of the same day or week are charged together to your saved card, once all of them have ended or later.
• A late fee, or the price of a change: see Change or cancel a booking.

When a payment fails

• While you book: if your saved card can’t be charged, nothing is charged, and you can pay with a different card.
• A scheduled charge the card declines is tried once more an hour later, unless a retry cannot help (an expired card, for example). If it still fails, you get a text or an email, as your notification preferences allow. It has a link to pay and a link to update your card, and your Home shows A payment did not go through.
• If a scheduled charge for a booking was declined, update your card and it is tried again on the new card within the hour. A daily or weekly bill is not tried again when you update your card: pay it with Pay this bill in My bookings.