What your renters receive

Which messages, and when

• A confirmation when a booking is made, by the renter or by you. A booking you make as Tentative sends nothing until you confirm it.
• A change notice when a booking is changed, and a cancellation notice when it is cancelled, saying what happened to any money paid.
• Payment messages about their bookings: receipts, a charge to their saved card, a charge that failed, and the payment links you send.
• A reminder before a booking, when the booking has one. See Reminders you send.

Messages are in the renter’s language when your studio offers it; see Your studio’s languages.

Text or email

You don’t choose the channel: each renter does, for your studio, in their account under Notification preferences, with SMS, Email or SMS & email. Until they choose, they get both. A channel they haven’t verified can’t be chosen. A reminder you set goes on the channel you pick for it, never on one the renter turned off; see Reminders you send.

• Texts about a booking go to the phone number on the booking; texts about a daily or weekly bill go to the phone number on the renter’s profile.
• Emails go only to an email address the renter verified with their Quorin account. A renter you created at the desk, with no account, gets texts only.
• A payment link is the exception: when you send one, you can also choose Text another number or Email another address.

STOP

Replying STOP blocks new notification texts to that number across all studios on Quorin, including payment messages, reminders and invitations. This also applies when a studio adds the number later or enters it manually. Turning SMS on in an account cannot override STOP. The person can request texts again by replying START; their studio preferences still apply. Messages already queued may still arrive.

Codes you explicitly request to sign in or verify your phone are handled separately. Your mobile carrier or messaging provider may still block them.

STOP does not change email preferences. If the payment-link panel says texts are blocked, choose email when available; Quorin does not switch channels automatically. Email can also be blocked after a bounce or spam complaint.

Silencing one action

When you create, edit or cancel a booking, or record a payment, you get a Notify the renter box, checked by default. Unchecked, nothing about that action goes out to the renter — receipts included — and the booking’s Activity shows Renter not notified. Where something still goes out, the line under the box says so: settling a billing period with Settle manually, for one, still sends that payment’s receipt. The booking and its payments still show in the renter’s account. Charges and reminders that come later on their own schedule are not affected, and a booking the AI concierge makes always notifies the renter. On a class, Refund and cancel has a Notify the buyer box. Unchecked, the buyer gets no email about that cancellation, and the student’s Purchase history and the session’s Cancelled list show Buyer not notified.

Your promotional line

In Settings › Notifications, an admin can write a Promotional line: one sentence added to booking confirmations, booking reminders, or both. It is never added to a message about money. Renters can turn it off in their account (Studio offers by SMS, Studio offers by email), and a STOP removes it from texts too. Because it goes out by text, it must use characters a text message can carry.