Walk-ins and paying at the desk
Book someone who is at the desk like any other booking, adding them as a new renter with a name and a phone number. Money they hand you, in cash or on your own terminal, goes on the booking with Record external payment: Quorin writes it down and charges nothing.
In this section
Book someone at the desk
- On Calendar, select the free time in the room they want, or use New Booking on the Bookings page.
- In Renter, search for them. If they are new, choose Create new renter, enter their name and phone number (the email is optional), then Use this renter.
- Check the Rate, then Create Booking.
Without a saved card, or when your studio is not connected to Stripe, a confirmed booking is created unpaid: the calendar shows it Unpaid, or Overdue once it has started, until a payment is recorded. For a renter you bill by the day or the week, it goes on their bill instead (On daily bill or On weekly bill). With a saved card, a confirmed booking first asks what happens to the money: see payment when you create.
Record a payment
Open the booking. Under Actions, Record external payment opens Record manual payment. Admins and staff both have it, whenever the booking owes money.
- Method: External terminal, E-transfer, Cash, Bank transfer, Check or Other.
- Amount: starts at what the booking owes. Enter less to record part of it; the booking then shows Partly paid, or Overdue once it has started.
- Tax document responsibility: keep Quorin issues the tax document, or choose An external tax document covers some or all of this payment when your own receipt covers it, and say how much it covers. Quorin issues a receipt only for the part your document does not cover.
- Note (optional), then Record payment. Unchecking Notify the renter sends them nothing for this payment, receipt included.
Recording a payment moves no money. It writes down money you already have; no card is charged.
Undo a recorded payment
A payment recorded by mistake is voided from the booking’s Activity: Void beside it, a Reason (optional), then Confirm void. It cannot be undone, and the amount is owed again. A card payment has no Void: card money goes back to the renter only as a refund, once the booking owes them money.
ExampleStudio B, 2 to 4 p.m.
At 1:50 p.m. someone who has never booked with you asks for Studio B from 2 to 4 p.m. Your rate is $40 an hour: $80 before tax, $91.98 with Quebec’s GST and QST.
- You select Studio B at 2 p.m., add them as a new renter with their name and phone number, and create the booking. With no saved card, it is created Unpaid.
- They pay $50 in cash before they go in. You record Cash, $50: the booking shows Partly paid, with $41.98 still owing. From 2 p.m., it shows Overdue until the rest is paid.
- At 4 p.m. they pay the rest on your card terminal. You record External terminal, $41.98, and the booking shows Paid.
- Had you typed $5 instead of $50, you would void that entry and record the right amount.
Related
- Managing bookingsCreate a booking from the calendar or with New Booking, then run it from its sheet: change it, cancel it, collect it. Before anything is charged to a saved card, you are shown the amount, the card and the timing, and you choose.
- The calendarThe calendar shows one day at a time, one column per room. A booking’s colour tells you where its payment stands, and striped blocks are time that is not open for booking: closed hours, blackouts, held slots and linked rooms.
Still stuck? Write to support@quorin.studio.