Reminders you send

In the booking form, the Reminder row has two choices: When (from minutes to days before the start) and How (SMS, email, or SMS & email). Once you pick the renter, the row fills in with the defaults they set in their own account. Whatever you change replaces them for this booking only; their defaults stay as they are.

• On a booking that already exists, open it and change its Reminder the same way.
• On a series, the one choice applies to every session.
• No reminder sends nothing for this booking.

SMS is offered only when the renter has a phone number, and email only when they have an email address; an email reaches them only once they have an account with a verified email address, and it goes to that address. A reminder you set goes out even if the renter’s default is No reminder: their default only pre-fills new bookings. It never goes out on a channel the renter turned off for your studio’s messages (a phone number that replied STOP counts as turned off), or on one they can’t receive on right now (an email address where a message has bounced, or a compliance block): that channel is greyed out in the How list, with the reason. If they turn a channel off after you set the reminder, nothing is sent on that channel. A reminder the renter sets on their own booking follows their choice for that booking.