FR

Daily and weekly billing

Where period billing is available, a renter’s daily or weekly bill collects eligible unpaid bookings together. On their profile, Billing periods shows past bills and the available actions for an unpaid balance.

In this section

What goes on a bill

On the renter’s profile, Billing schedule offers per-booking, daily and weekly billing where the studio’s payment setup supports them. Period billing collects eligible ended, unpaid bookings together; a bill can include older sessions still waiting to be billed.

The scheduled run becomes due at 6 am in the studio’s time zone: the next morning for daily billing, Monday for weekly billing. That is when collection becomes eligible, not a guarantee that the card is charged at exactly 6 am.

A period bill keeps the studio details and tax identity accepted with each booking; later changes to the studio’s settings do not replace them. An applicable cancellation fee on a period-billed booking can be collected on the next bill; see booking cancellations.

An unpaid bill

  • An unpaid bill is not necessarily a declined card: a missing usable card or unavailable online collection can also leave money to collect.
  • Some temporary failures are retried automatically; an eligible unpaid bill gets one scheduled retry roughly 24 hours after its failure. Not every failure qualifies.
  • In Billing periods, Charge now retries an unpaid bill when online collection is available. Check the amount and card in the confirmation. Replacing the renter’s saved card does not itself pay the bill.
  • Settle manually records money you already collected outside Stripe, in full or in part, up to the remaining balance. A part payment leaves the rest unpaid; it does not charge the card.
  • Fee waivers belong to the booking’s admin controls, not a general bill write-off button. Staff cannot waive those booking fees.

Documents and refunds

Receipts follow recorded payments, not an unpaid bill’s due date. If a booking was paid through more than one bill, its refund can have a separate leg against each bill’s payment. Issued documents keep their history; see receipts and statements.

ExampleA partial payment at the desk

A renter’s unpaid weekly bill at Studio B has a remaining balance of $150, including tax. They give you $60 in cash.

  • Record $60 with Settle manually, using cash as the method.
  • The remaining bill balance is $90; recording the cash does not charge another $60 to the card.

Still stuck? Write to support@quorin.studio.