Team and roles

What staff can do

• Use Home, Calendar, Bookings with Recurring series, Renters and Help & support, plus Classes where your studio has classes on and AI Concierge where it is on.
• Create, change and cancel bookings, inside the limits a renter has: your booking window, hours and blackouts, and your cancellation and change policy.
• Collect what a booking owes on a saved card, send a payment link, record a payment taken at the desk, refund, and void a payment recorded by mistake.

What only admins can do

• Open Settings and its pages, including Rooms, Rates, Team, Payments and Billing, and Reports.
• See Getting started on the Home.
• Waive a late-cancellation or late-change fee.
• Book past your booking window, outside opening hours, inside a blackout, below the minimum gap or over a renter’s cap, or create a renter’s one-off booking with no rate.
• Cancel a booking that has started, or one your policy no longer lets a renter cancel, and cancel all the future bookings of a series at once.
• Create class listings and manage teachers, where your studio has classes on.

Invite someone

In Settings › Team, Invite a member takes a phone number, an email or both (at least one), an optional name and a role, Staff unless you pick Admin. Send invite texts or emails them a link, valid 14 days. They open it, verify the invited phone or email with a code (Send verification code), then Accept invite.

Until then the invite waits under Pending invites, where Revoke cancels it. Inviting the same phone or email again replaces it with a new link.

Change a role or remove someone

Each member’s role can be changed from the list, and Remove takes them off the studio. A studio always keeps at least one admin: the last admin cannot be demoted or removed.